Términos del servicio
Tienda Web de Special Olympics, Inc.
Terms of Use and Sale
Estos Términos de Uso y Términos de Venta (“Términos”) regulan su acceso y uso de la Tienda Web de las Olimpiadas Especiales (la “Tienda Web”) y cualquier compra realizada a través de la Tienda Web. Lea estos Términos detenidamente antes de usar la Tienda Web o realizar un pedido. Al usar la Tienda Web, usted acepta regirse por estos Términos.
A separate Privacy Notice governs how we collect and use your personal data in connection with the Webshop. The Privacy Notice is available at https://shop.specialolympics.org/policies/privacy-policy and forms part of the agreement between you and us. We also use cookies on the Webshop; your cookie preferences can be managed through the cookie consent tool available on the Webshop.
PART I – WEBSITE TERMS OF USE
1. About the Webshop
La tienda en línea es operada por las Olimpiadas Especiales, Inc. («Special Olympics, Inc.», «nosotros», «nuestro» o «nosotros»), una organización sin fines de lucro constituida en los Estados Unidos con su oficina principal en 2600 Virginia Avenue NW, Washington, DC 20037.
La Tienda Web ofrece información sobre las Olimpiadas Especiales y pone a la venta artículos de mercancía y productos relacionados en todo el mundo. Algunas funciones de la Tienda Web son prestadas por proveedores de servicios terceros, incluyendo Shopify (plataforma de tienda en línea) y Global-e (servicios de pago internacional y comerciante registrado). Consulte la Sección 11 para obtener detalles sobre la estructura del vendedor y el comerciante registrado.
2. Acceptance of Terms
By accessing or using the Webshop, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, do not use the Webshop.
We may update these Terms from time to time in accordance with Section 20. Your continued use of the Webshop after any update constitutes acceptance of the revised Terms.
3. Eligibility
You must be at least the age of majority in your jurisdiction — or otherwise have the legal authority — to enter into binding contracts in order to use the Webshop or place an order. By using the Webshop, you represent that you meet this requirement.
The Webshop is not directed at children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at privacy@specialolympics.org.
4. Intellectual Property
Todo el contenido disponible a través de la Tienda Web —incluyendo marcas comerciales, logotipos, fotografías, gráficos, diseños de productos, texto, videos y software— es propiedad de Special Olympics, Inc. o cuenta con la licencia correspondiente para su uso por parte de esta entidad, y está protegido por las leyes de propiedad intelectual aplicables en todo el mundo.
Ningún contenido puede ser copiado, reproducido, modificado, distribuido ni utilizado sin el permiso escrito previo de Special Olympics, Inc., salvo en los casos permitidos por la ley aplicable (incluyendo el uso justo o trato justo).
If you believe that content on the Webshop infringes your intellectual property rights, please contact legal@specialolympics.org with a description of the allegedly infringing material and your contact information.
5. Acceptable Use
You agree not to:
• violate any applicable laws or regulations;
• interfere with or disrupt Webshop operations or servers;
• attempt to gain unauthorized access to the Webshop or its systems;
• introduce malicious code, viruses, or other harmful software;
• scrape, harvest, or systematically extract data from the Webshop without our written consent; or
• use the Webshop or its content for any fraudulent, misleading, or unlawful purpose.
6. User Content
Si envías reseñas, comentarios, sugerencias u otro contenido a través de la Tienda Web (“Contenido de Usuario”), otorgas a Special Olympics, Inc. una licencia no exclusiva, mundial y libre de regalías para utilizar, reproducir, publicar y mostrar dicho Contenido de Usuario únicamente en relación con la operación y promoción de la Tienda Web y la venta de los productos de esta.
Declaras que tienes el derecho de enviar el Contenido de Usuario y que este no infringe los derechos de ningún tercero ni viola ninguna ley aplicable. Special Olympics, Inc. se reserva el derecho de eliminar cualquier Contenido de Usuario que incumpla estos Términos o que esta entidad considere inapropiado, sin previo aviso.
7. Third-Party Links
La Tienda Web puede contener enlaces a sitios web o servicios de terceros (incluyendo procesadores de pagos, plataformas de redes sociales y socios de cumplimiento de pedidos). Estos enlaces se ofrecen solo para tu comodidad. Special Olympics, Inc. no controla, avala ni asume responsabilidad por el contenido, las políticas de privacidad ni los términos de ningún sitio web de terceros. Tu uso de sitios web de terceros es bajo tu propio riesgo y está sujeto a los términos y condiciones de dichas partes.
8. Disclaimer of Warranties
La Tienda Web y su contenido se ofrecen en el estado en que se encuentran y según su disponibilidad. En la medida máxima permitida por la ley aplicable, Special Olympics, Inc. renuncia a todas las garantías, expresas o implícitas, incluidas las garantías de comerciabilidad, idoneidad para un propósito específico y ausencia de infracción de derechos.
Nothing in this Section 8 excludes or limits any warranty or liability that cannot be excluded or limited under applicable law, including mandatory consumer guarantees under applicable consumer protection legislation in your jurisdiction.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
• La responsabilidad total de Special Olympics, Inc. ante usted por cualquier reclamo que surja de o esté relacionado con su uso de la Tienda Web (excluyendo las transacciones de compra, que se rigen por la Parte II) no superará los USD $100 o el monto que usted pagó a Special Olympics, Inc. en los doce meses previos al reclamo, lo que sea mayor; y
• Special Olympics, Inc. no será responsable por ningún daño indirecto, incidental, consecuente, especial o punitivo que surja de su uso de la Tienda Web, incluso si Special Olympics, Inc. ha sido advertida de la posibilidad de tales daños.
Nada en estos Términos excluye ni limita la responsabilidad de Special Olympics, Inc. por: (a) muerte o lesiones personales causadas por la negligencia de Special Olympics, Inc.; (b) fraude o declaración fraudulenta; o (c) cualquier otra responsabilidad que no pueda ser excluida ni limitada según la ley aplicable. Para los consumidores australianos, nada en estos Términos excluye, restringe ni modifica ninguna garantía al consumidor, derecho o recurso otorgado por la Ley Australiana del Consumidor (Anexo 2 de la Ley de Competencia y Consumo de 2010 (Cth)) que no pueda ser excluido.
PART II – TERMS OF SALE
10. Orders
All orders placed through the Webshop are subject to acceptance. We reserve the right to refuse, cancel, or limit any order at our discretion, including where necessary to prevent fraud, comply with applicable law, address inventory limitations, correct pricing errors, or protect the integrity of the Webshop.
If we cancel your order after payment has been collected, we will issue a full refund to your original payment method within a reasonable time.
11. Seller Identity and Merchant of Record
11.1 U.S., European, and Norwegian Transactions
Para compras que se entreguen dentro de los Estados Unidos, Noruega y la Unión Europea, las Olimpiadas Especiales, Inc. es el vendedor y comerciante registrado. Su contrato de compra es con Special Olympics, Inc.
11.2 Other International Transactions — Global-e
For purchases to be delivered outside the United States, Norway, and the European Union, your transaction will be processed by Global-e Online Ltd. or one of its affiliated entities (“Global-e”), which acts as the merchant of record and seller for those transactions. Global-e is incorporated in Ireland and operates a global cross-border ecommerce platform.
Where Global-e is the merchant of record:
• Su contrato de compra es con Global-e, no con Special Olympics, Inc.;
• Global-e’s applicable terms and conditions — available during checkout — govern your transaction in addition to these Terms;
• Global-e is responsible for collecting and remitting applicable VAT, GST, and other consumption taxes on your order;
• Prices displayed in your local currency are set by Shopify and Global-e and are inclusive of applicable taxes where required by law;
• For returns, refunds, and transaction-specific disputes, El servicio al cliente de Special Olympics, Inc. (shop@specialolympics.org) está disponible para ayudarte y redirigirá las consultas específicas de transacciones a Global-e cuando corresponda.
11.3 Fulfillment Partners
Special Olympics, Inc. utiliza socios de cumplimiento de pedidos de terceros para producir y enviar los pedidos, incluidos Printful (para cierta mercancía de impresión bajo demanda) y Will Customized Products / Will Enterprises LLC (para ciertos pedidos internacionales gestionados a través de Global-e). Estos socios actúan únicamente como agentes de cumplimiento y no son partes de su contrato de compra. Los datos de pedidos y envíos se comparten con los socios de cumplimiento según se describe en el Aviso de Privacidad de la Tienda Web.
12. Pricing
Prices are displayed at checkout in the applicable currency for your jurisdiction. Applicable taxes, duties, shipping charges, and other fees will be disclosed during the checkout process.
Para los pedidos internacionales procesados por Global-e, el precio mostrado es el precio que usted pagará. Special Olympics, Inc. no es responsable de los precios mostrados para las transacciones procesadas por Global-e; las preguntas sobre los precios de dichas transacciones pueden dirigirse al servicio al cliente de Special Olympics, Inc. en shop@specialolympics.org.
We reserve the right to correct pricing errors at any time before an order is accepted. If a pricing error is identified after your order is placed, we will notify you and give you the option to proceed at the correct price or cancel for a full refund.
13. Payment
Payment is charged at the time an order is placed. By submitting payment information, you represent that you are authorized to use the payment method provided and that the payment information is accurate.
Los métodos de pago disponibles se muestran durante el proceso de pago. El procesamiento de pagos para pedidos de EE. UU., la UE y Noruega se gestiona a través de la plataforma Shopify. El procesamiento de pagos para otros pedidos internacionales es gestionado por Global-e. Special Olympics, Inc. no almacena los datos completos de las tarjetas de pago.
14. Shipping and Delivery
Los tiempos de entrega mostrados durante el proceso de pago son solo estimaciones y no están garantizados. Special Olympics, Inc. y Global-e no son responsables de los retrasos causados por transportistas, autoridades aduaneras, eventos climáticos, acciones gubernamentales u otras circunstancias fuera de su control razonable.
Risk of loss and title to products passes to you upon delivery to the shipping address you provided, except to the extent that applicable law in your jurisdiction provides otherwise.
For international orders, Global-e generally delivers on a Delivered Duty Paid (DDP) basis, meaning applicable import duties and taxes are included in your checkout price and you will not be charged additional duties at the border. If your order is subject to additional charges not collected at checkout, we or Global-e will notify you.
15. Returns and Refunds
15.1 General Return Policy
Our return policy provides for a 14-day return period from the date of delivery for eligible products. Full details — including eligible product categories, condition requirements, and return procedures — are set out in the Webshop Return Policy, available at https://shop.specialolympics.org/policies/refund-policy, which forms part of these Terms.
Changes to the Return Policy apply only to purchases made after the date of the change. The Return Policy in effect at the time of your purchase governs your return rights for that purchase.
15.2 EU and EEA Consumers — Right of Withdrawal
If you are a consumer resident in the European Union or European Economic Area, you have the right to withdraw from your purchase contract within 14 calendar days of the date on which you or a third party you designate (other than the carrier) takes physical possession of the goods (“Withdrawal Period”), without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable national implementing legislation.
To exercise your right of withdrawal, you must notify us of your decision before the Withdrawal Period expires. You may use the Model Withdrawal Form set out in Section 15.4 below, but this is not mandatory. You may exercise your withdrawal right through the Webshop withdrawal function, by email, or by any other clear, unambiguous statement sent to:
• Correo electrónico: shop@specialolympics.org para pedidos en los que Special Olympics, Inc. o Global-e sean el vendedor; o
If you withdraw, we (or Global-e, as applicable) will reimburse all payments received from you, including the cost of standard delivery (but not any additional cost if you chose a more expensive delivery option), without undue delay and no later than 14 days after the day on which we receive notification of your withdrawal. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever is earlier. You are responsible for the direct cost of returning the goods unless we have agreed otherwise.
15.3 Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
• goods made to your specifications or clearly personalized, including certain print-on-demand merchandise produced by Printful specifically for your order (where this exclusion applies, it will be clearly indicated in the product description before you place your order);
• sealed goods that are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery; or
• digital content that has been supplied and downloading or streaming has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.
15.4 Model Withdrawal Form
|
To exercise your right of withdrawal, you may complete and return this form. Its use is optional. |
Destinatario: Special Olympics, Inc., | shop@specialolympics.org
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [describe goods]
Ordered on: __________ / Received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature (only if notified on paper): __________ Date: __________
15.5 UK Consumers
Si usted es un consumidor en el Reino Unido, cuenta con derechos de desistimiento equivalentes en virtud del Reglamento de Contratos de Consumo (Información, Cancelación y Cargos Adicionales) de 2013 (SI 2013/3134). El plazo de desistimiento de 14 días, el procedimiento de notificación, las normas de reembolso y las exclusiones descritas en las Secciones 15.2–15.4 se aplican igualmente a los consumidores del Reino Unido. Tenga en cuenta que para los pedidos del Reino Unido, Global-e es el comerciante registrado, mientras que el equipo de servicio al cliente de Special Olympics, Inc. puede ayudarlo con su solicitud.
15.6 Australian Consumers
Si usted es un consumidor en Australia, la Ley Australiana del Consumidor (ACL) le otorga garantías al consumidor que no pueden ser excluidas, incluidas las garantías de calidad aceptable, idoneidad para el propósito declarado y conformidad con la descripción. Nada en estos Términos limita, excluye ni modifica ninguna garantía al consumidor de la ACL. En la medida permitida por la Sección 64A de la ACL, la responsabilidad de Special Olympics, Inc. por el incumplimiento de una garantía al consumidor de la ACL en relación con bienes adquiridos habitualmente para uso personal, doméstico o familiar se limita a: (a) reemplazar o reparar los bienes; o (b) pagar el costo de reemplazar o reparar los bienes.
16. Product Information
We attempt to display products accurately but cannot guarantee that product descriptions, colors, sizing, images, or other content are error-free. Products may vary slightly from images shown due to photographic lighting, monitor display settings, or production variation.
If a product you receive does not conform to its description, please contact us at shop@specialolympics.org within a reasonable time of delivery to arrange a return or exchange in accordance with our Return Policy and your applicable statutory rights.
17. Product Safety and GPSR Compliance
We are committed to offering products that meet applicable safety standards. For products offered within the European Union, we comply with the EU General Product Safety Regulation (GPSR, Regulation (EU) 2023/988).
For EU-market products, the following information is available in the relevant product description or accompanying documentation:
• the identity and contact details of the responsible person within the EU for product safety compliance;
• product safety warnings and instructions for use where required; and
• batch or traceability information where applicable.
Si tiene una preocupación por la seguridad de un producto o desea presentar una queja sobre un artículo, contáctenos en shop@specialolympics.org o escriba a Special Olympics, Inc., 2600 Virginia Avenue NW, Washington, DC 20037.
18. Donations
Cuando la funcionalidad de donaciones esté disponible a través de la Tienda Web, las donaciones son contribuciones voluntarias a Special Olympics, Inc., una organización sin fines de lucro estadounidense 501(c)(3). Las donaciones generalmente no son reembolsables, excepto cuando lo exija la ley aplicable o se indique lo contrario al momento de realizar la donación.
Los datos de los donantes se procesan de conformidad con el Aviso de Privacidad de la Tienda Web y la Política general de Privacidad y Seguridad de Datos de Special Olympics, Inc. Las declaraciones de solicitudes benéficas aplicables a su jurisdicción pueden proporcionarse en el punto de donación o cerca de este.
19. Governing Law
19.1 U.S., EU, and Norwegian Transactions
Para las transacciones en las que Special Olympics, Inc. es el vendedor (compras entregadas dentro de los Estados Unidos, la Unión Europea o Noruega), estos Términos se rigen por las leyes del Distrito de Columbia, sin tener en cuenta los principios de conflicto de leyes, sujeto a los derechos obligatorios del consumidor descritos en la Sección 19.3. Para las transacciones de EE. UU., y sujeto a la cláusula de arbitraje de la Sección 21, las disputas que no se resuelvan de manera informal se presentarán exclusivamente ante los tribunales estatales o federales ubicados en Washington, D.C. Los consumidores fuera de los Estados Unidos pueden presentar reclamos ante cualquier tribunal que tenga jurisdicción según la ley aplicable.
19.2 Other International Transactions
For transactions where Global-e is the merchant of record, the governing law applicable to your purchase contract is as set out in Global-e’s applicable terms and conditions.
19.3 Mandatory Consumer Rights
Regardless of the governing law specified above, if you are a consumer, these Terms do not affect any mandatory rights you have under the laws of your country or territory of habitual residence that cannot be derogated from by contract — including rights arising under applicable consumer protection legislation, product liability law, and data protection law. In particular:
• EU/EEA consumers retain all rights under applicable EU consumer protection directives and regulations, including the Consumer Rights Directive (2011/83/EU), the Consumer Sales and Guarantees Directive (2019/771), and the Unfair Contract Terms Directive (93/13/EEC);
• UK consumers retain all rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other applicable UK consumer law;
• Australian consumers retain all rights under the Australian Consumer Law; and
• Canadian and Quebec consumers retain all rights under applicable federal and provincial consumer protection legislation, including the Quebec Consumer Protection Act (Loi sur la protection du consommateur).
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in law, our business practices, or for other legitimate reasons. When we make material changes, we will post the updated Terms on the Webshop with a revised “Last Updated” date.
For material changes that may significantly affect your rights, we will provide reasonable advance notice (which may include notice by email where you have provided us with an email address). Your continued use of the Webshop or placement of an order after the effective date of updated Terms constitutes your acceptance of those Terms. Updated Terms apply only to purchases and interactions occurring after the effective date; the Terms in effect at the time of your purchase govern that purchase.
21. Dispute Resolution
21.1 Informal Resolution
Before initiating formal dispute resolution proceedings, you agree to contact us at legal@specialolympics.org and provide a written description of the dispute, the amount in dispute (if applicable), and the relief you seek. We will attempt in good faith to resolve the dispute informally within 30 days of receiving your notice. If the dispute is not resolved within that period, either party may proceed to formal dispute resolution as described below.
21.2 Binding Arbitration (U.S. Customers Only)
If you are located in the United States and informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Webshop or purchase of products — including questions about the existence, validity, or termination of these Terms — shall be resolved by final and binding individual arbitration administered by JAMS under its Consumer Arbitration Minimum Standards, before a single arbitrator. The arbitration shall take place in Washington, D.C., or by remote hearing if agreed by the parties. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Section.
21.3 Class Action Waiver (U.S. Customers Only)
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
21.4 Small Claims Court
Notwithstanding Section 21.2, either party may bring an individual action in small claims court for disputes that fall within that court’s jurisdiction, without first engaging in the informal dispute resolution process.
21.5 Applicability to International Customers
The arbitration and class action waiver provisions in Sections 21.2 and 21.3 do not apply to consumers in the European Union, United Kingdom, Australia, or Canada, or in any other jurisdiction where mandatory consumer protection law renders such provisions void or unenforceable. Consumers in those jurisdictions retain the right to bring claims before a court of competent jurisdiction in their country of residence.
22. Contact Information
For general Webshop inquiries and order support:
• Email: shop@specialolympics.org
• Envío postal: Special Olympics, Inc., 2600 Virginia Avenue NW, Washington, DC 20037
For legal notices and formal dispute correspondence:
• Email: legal@specialolympics.org
• Envío postal: Special Olympics, Inc. (Departamento Legal), 2600 Virginia Avenue NW, Washington, DC 20037
For EU GPSR responsible person inquiries: shop@specialolympics.org