FAQs

Warehouse & Customer Service CLOSED holiday schedule (no packages to be shipped out)

o Memorial Day; Monday, May 27th

o. 4th of July; Thursday, July 4th & Friday, July 5th

o. Columbus Day; 14th of October, Monday

o Thanksgiving Day; Thursday, November 28th & Friday, November 29th

o Christmas Eve; Tuesday, December 24th

o Christmas Day; Wednesday December 25th

o New Year’s Eve; Tuesday, December 31st (after 12 PM EST.)

o New Year’s Day; Wednesday, January 1, 2025

You can track your shipped order via the tracking link in the ship confirmation email or in the order overview on your account page when you log in to the store. If you haven’t received a ship notification or have other questions, please contact us at info@shop.specialolympics.org and we will be happy to assist you.

In order to track your order, you will receive an email with your tracking # once your order has shipped. If you still have questions, please contact us at info@shop.specialolympics.org and we will be happy to assist.

Orders typically ship within 3-4 business days (orders received by 1PM EST) shipping from our NJ warehouse, the warehouse doesn't ship over the weekend.

Please log in to your account to review your order information. If you have not received order details, please can also contact us at info@shop.specialolympics.org and we will be happy to assist you

Sales tax will be collected on applicable orders. Tax rates are subject to change anytime and will be based on your shipping destination’s zip code. If your order is being shipped to any of the following states, sales tax will be applied: NJ

If you need to change or cancel your order, please reach out to Customer Service at info@shop.specialolympics.org. If you send us an email or leave a message, please reference your order number, your name, and the best method to contact you.

Please Note: Once your order has reached a certain point in our processing procedure, we may not be able to change or cancel your order. Please notify Customer Service as soon as possible for changes or cancelations.

Please email us at info@specialolympics.org and leave us your phone # and a good time to call you and our Customer Service Team will be in touch shortly.

Please feel free to order directly online or contact customer service info@shop.specialolympics.org to place bulk orders if you would like us to check for a special rate. Make sure you register as a Special Olympics program to receive your program discount (subject to verification).

Please log in to your account, select update profile, and enter your address here. It will now be automatically filled in for you during checkout.

In order to change your delivery address, please contact us at info@shop.specialolympics.org and we will be happy to assist you.

We offer free shipping on orders over $100. You can see applicable shipping costs based on the shipping method you chose during the checkout process.

Yes, we are able to fulfill orders being shipped to Hawaii, Alaska, PO Boxes, or APOs.

We want you to be completely satisfied with the products you purchase. You can depend on our cooperation and assistance if for some reason you wish to return your purchase, however, we do not exchange for buyer’s remorse. Your return item(s) will be inspected upon arrival before your refund is processed.

Please follow the guidelines below for your return.

• Returns must be in original condition, unworn/unused with original tags and labels.
• If returning defect merchandise, please contact our customer service team to arrange for the return/exchange at info@shop.specialolympics.org
• If you would like to receive a different item for your return, please note that this will result in a new order. To receive your item more quickly, return your items for a refund and place a new order online as well.
• Unfortunately, we cannot accept returns or exchanges after 30 days of receipt of merchandise.
• Shipping charges are non-refundable unless the item arrives damaged or defective.

Please contact customer service for your return label and instructions via info@shop.specialolympics.org

Yes. Note that by accepting the prepaid return label, you authorize us to deduct the return shipping cost from your refund or charge your original payment source, except for damaged or wrong items.

At this time, we do not accept returns due to buyer’s remorse. Please contact info@shop.specialolympics.org for additional information if needed.

If you received the incorrect item, please contact info@shop.specialolympics.org within 30 days of shipment and we will be happy to assist you in getting the correct item.

If your item(s) has arrived damaged, please contact info@shop.specialolympics.org within 30 days of shipment with the details and images of the damage to your item(s) and we will be happy to assist you.

We accept Visa, Mastercard, and American Express.

We will ship your backordered items as soon as we receive new stock. You will not be charged extra shipping.

When registering, please ensure that you’re using your Special Olympics email. Once registered, you will receive a notification within 1 business day that your account has been verified. When you are placing an order, make sure that you are logged in using Special Olympics username (your Special Olympics email). You will be able to see the discount applied to your order upon check-out on the screen when entering your credit card information.

To donate to Special Olympics, please click here.

Special Olympics gives people with intellectual disabilities (ID) the confidence they need to succeed, on and off the playing field.

• Sports & Games: Special Olympics offers 30-plus Olympic-style individual and team sports that provide meaningful training and competition opportunities for persons with intellectual disabilities.
• Inclusive Health: Over the past two decades, Special Olympics has improved the health of people with ID around the world by collaborating with our athletes, healthcare providers, community organizations, universities, and governments.
• Unified Schools: Students of all abilities have the power to positively impact their school communities by promoting social inclusion. Special Olympics Unified Schools empowers youth and educators to be leaders of change.

Please contact us at info@shop.specialolympics.org will be happy to assist you.