FAQs

Below please find a list of frequently asked questions. If you have any further questions, please feel free to contact us.

Warehouse & Customer Service CLOSED Holiday Schedule (no packages to be shipped out)

o Thanksgiving Day, November 25th

o Christmas Eve, December 24th

o Christmas Day, December 25th (Saturday)

o New Year’s Eve, December 31st (after 12 PM EST.)

o New Year’s Day, January 1, 2022 (Saturday)

We recommend ordering by the below dates to ensure that your holiday gifts arrive on time. Due to the strain on the national shipping carriers and the continued demand on the worldwide supply chain, we anticipate delays on shipments during the Holiday season. We encourage customers to shop early and check back in with our customer service department if you have any questions.

Dates to keep in mind, and delivery dates are NOT guaranteed:

Shipping Method: Order By: Estimated Delivery By:
Ground Monday, 12/13 by Noon EST **Friday, 12/24 (no deliveries on 12/25)
2 Day or Overnight Friday, 12/17 by Noon EST (Allow time for fulfillment) **Friday, 12/24 (no deliveries on 12/25)

Monday through Friday

9 AM to 5 PM EST

P: 1-888-593-0329

E: info@shop.specialolympics.org

Yes, our Customer Service Team is here, ready and happy to assist you with placing your order. Contact us at 888-593-0329 Monday through Friday, 9AM – 5PM EST. Please feel free to leave a message with your phone number during non-office hours, and we will return your call to help place your order.

We accept Visa, Mastercard, and American Express.

If you need to change or cancel your order, please call Customer Service at 888-593-0329 or email us at info@shop.specialolympics.org. If you send us an email or leave a message, please reference your order number, your name, and the best method to contact you.

Please Note: Once your order has reached a certain point in our processing procedure, we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.

In order to change your delivery address, please contact us at info@shop.specialolympics.org or call 888-593-0329 and we will be happy to assist you.

Sales tax will be collected on applicable orders. Tax rates are subject to change at any time and will be based on your shipping destination’s zip code. If your order is being shipped to any of the following states, sales tax will be applied: IL, IN, KY, MI, ME, MS, NC, ND, NJ, OK, WA, & WI.

We offer free shipping on orders over $75. You can see applicable shipping costs based on the shipping method you chose during the checkout process.

Yes, we are able to fulfill orders being shipped to Hawaii, Alaska, PO Boxes, or APOs.

Currently, we are shipping to US and Canadian ship to addresses. If you are an international customer wanting to make a purchase, please contact info@shop.specialolympics.org with your country information and items you’d like to purchase (product link & quantity) and we will try to provide you with a quote to accommodate your order to the best of our ability.

Please log in to your account, select update profile, and enter your address here. It will now be automatically filled in for you during checkout.

Please log in to your account to review your order information. If you have not received order details, please can also contact us at info@shop.specialolympics.org or call 888-593-0329 and we will be happy to assist you.

Orders typically ship within 2-3 business days (orders received by 1PM EST) shipping from our NJ warehouse

We will ship your backordered items as soon as we receive new stock. You will not be charged extra shipping.

In order to track your order, you will receive an email with your tracking # once your order has shipped. If you still have questions, please contact us at info@shop.specialolympics.org or call 888-593-0329 and we will be happy to assist.

You can track your shipped order via the tracking link in the ship confirmation email or in the order overview on your account page when you log in to the store. If you haven’t received a ship notification or have other questions, please contact us at info@shop.specialolympics.org or call 888-593-0329 and we will be happy to assist you.

When registering, please ensure that you’re using your Special Olympics email. Once registered, you will receive a notification within 1 business day that your account has been verified. When you are placing an order, make sure that you are logged in using Special Olympics username (your Special Olympics email). You will be able to see the discount applied to your order upon check-out on the screen when entering your credit card information.

Please feel free to order directly online or contact customer service info@shop.specialolympics.org or call 888-593-0329 to place bulk orders if you would like us to check for a special rate.

We want you to be completely satisfied with the products you purchase. You can depend on our cooperation and assistance if for some reason you wish to return your purchase, however we do not exchange for buyer’s remorse. Your return item(s) will be inspected upon arrival before your refund is processed.

Please follow the guidelines below for your return.

  • Returns must be in original condition, unworn/unused with original tags and labels.
  • If returning defect merchandise, please contact our customer service team to arrange for the return/exchange at info@shop.specialolympics.org or 888-593-0329.
  • If you would like to receive a different item for your return, please note that this will result in a new order. To receive your item more quickly, return your items for a refund and place a new order online as well.
  • Unfortunately, we cannot accept returns or exchanges after 30 days of receipt of merchandise.
  • Shipping charges are non-refundable unless the item arrives damaged or defective.

Please contact customer service for your return label and instructions via info@shop.specialolympics.org or 888-593-0329

Yes. Note that by accepting the prepaid return label, you authorize us to deduct the return shipping cost from your refund or charge your original payment source, except for damaged or wrong items.

At this time, we do not except returns on merchandise to be returned due to buyer’s remorse. Please contact info@shop.specialolympics.org or 888-593-0329 for additional information if needed.

If you received the incorrect item, please contact info@shop.specialolympics.org or 888-593-0329 within 30 days of shipment and we will be happy to assist you in getting the correct items.

If your item(s) has arrived damaged, please contact info@shop.specialolympics.org within 30 days of shipment with the details and images of the damage to your item(s) and we will be happy to assist you.

To donate to Special Olympics, please click here.

Special Olympics gives people with intellectual disabilities (ID) the confidence they need to succeed, on and off the playing field.

  • Sports & Games: Special Olympics offers 30-plus Olympic-style individual and team sports that provide meaningful training and competition opportunities for persons with intellectual disabilities.
  • Inclusive Health: Over the past two decades, Special Olympics has improved the health of people with ID around the world by collaborating with our athletes, health care providers, community organizations, universities, and governments.
  • Unified Schools: Students of all abilities have the power to positively impact their school communities by promoting social inclusion. Special Olympics Unified Schools empowers youth and educators to be leaders of change.

Please contact us at info@shop.specialolympics.org or call 888-593-0329 and we will be happy to assist you.