FAQs
FAQs
Below please find a list of frequently asked questions. If you have any further questions, please feel free to contact us.
Do you have a size chart?
T-Shirt Sizing Chart: (Measurements in Inches)
| Size | Width | Length
| S | 18" | 28"
| M | 20" | 29"
| L | 22" | 30"
| XL | 24" | 31"
| XXL | 26" | 32"
| 3XL | 28" | 33"
| 4XL | 30" | 34"
Hoodie/Crewneck Sizing Chart: (Measurements in Inches)
| Size | Width | Length | Sleeve
| S | 20" | 27" | 33"
| M | 22" | 28" | 34"
| L | 24" | 29" | 35"
| XL | 26" | 30" | 36"
| XXL | 28" | 31" | 37"
| 3XL | 30" | 32" | 38"
| 4XL | 32" | 33" | 39"
Orders
What are your business hours during the holidays?
Warehouse & Customer Service CLOSED holiday schedule (no packages to be shipped out)
o Memorial Day; Monday, May 27th
o. 4th of July; Thursday, July 3rd & Friday, July 4th
o. Columbus Day; 13th of October, Monday
o Thanksgiving Day; Thursday, November 27th & Friday, November 28th
o Christmas Eve; Wednesday, December 24th
o Christmas Day; Thursday, December 25th
o New Year’s Eve; Wednesday, December 31st (after 12 PM EST).
o New Year’s Day; Thursday, January 1, 2026
What do I do if I have not received my order?
You can track your shipped order via the tracking link in the shipping confirmation email or in the order overview on your account page when you log in to the store. If you haven’t received a ship notification or have other questions, please get in touch with us at info@shop.specialolympics.org and we will be happy to assist you.
How do I track my order?
To track your order, you will receive an email with your tracking number once it ships. If you still have questions, please get in touch with us at info@shop.specialolympics.org and we will be happy to assist.
When will I receive my order?
Orders typically ship within 3-4 business days (orders received by 1 PM EST) shipping from our NJ warehouse, the warehouse doesn't ship over the weekend.
What if I haven’t received a confirmation email after placing an order?
Please log in to your account to review your order information. If you have not received order details, please can also contact us at info@shop.specialolympics.org and we will be happy to assist you
Is there sales tax on my order?
Sales tax will be collected on applicable orders. Tax rates are subject to change at any time and will be based on your shipping destination’s zip code. If your order is being shipped to any of the following states, sales tax will be applied: NJ
How do I change or cancel my order?
If you need to change or cancel your order, please get in touch with Customer Service at info@shop.specialolympics.org. If you send us an email or leave a message, please reference your order number, your name, and the best method to contact you.
Please Note: Once your order reaches a certain point in our processing, we may not be able to change or cancel it. Please notify Customer Service as soon as possible for changes or cancellations.
Please Note: Once your order reaches a certain point in our processing, we may not be able to change or cancel it. Please notify Customer Service as soon as possible for changes or cancellations.
Can I order by phone?
Please email us at info@specialolympics.org and leave us your phone # and a good time to call you and our Customer Service Team will be in touch shortly.
I am part of a Special Olympics program and would like to place a bulk order.
Please feel free to order online or contact customer service at info@shop.specialolympics.org to place a bulk order and have us check for a special rate. Make sure you register as a Special Olympics program to receive your program discount (subject to verification).
Shipping
My address doesn’t save when entering it during checkout. What can I do?
Please log in to your account, select update profile, and enter your address here. It will now be automatically filled in for you during checkout.
How do I change my delivery address?
In order to change your delivery address, please get in touch with us at info@shop.specialolympics.org and we will be happy to assist you.
Do I have to pay for shipping?
We offer free shipping on orders over $100. You can see the applicable shipping costs based on the shipping method you chose during checkout.
Do you ship to Hawaii, Alaska, PO Boxes, or APOs?
Yes, we can fulfill orders shipped to Hawaii, Alaska, PO Boxes, or APOs.
Returns
What is the return policy?
We want you to be delighted with the products you purchase. You can depend on our cooperation and assistance if, for some reason, you wish to return your purchase; however, we do not exchange for buyer’s remorse. Your return item(s) will be inspected upon arrival before your refund is processed.
Please follow the guidelines below for your return.
- Returns must be in original condition, unworn/unused, with original tags and labels.
- If returning defective merchandise, please get in touch with our customer service team to arrange for the return/exchange at info@shop.specialolympics.org
- If you would like to receive a different item for your return, please note that this will result in a new order. To receive your item more quickly, return your items for a refund and place a new order online.
- Unfortunately, we cannot accept returns or exchanges after 30 days from the date of merchandise receipt.
- Shipping charges are non-refundable unless the item arrives damaged or defective.
Where do I send an item to return?
Please get in touch with customer service for information and instructions via info@shop.specialolympics.org
Can I get a return shipping label?
Yes. Note that by accepting the prepaid return label, you authorize us to deduct the return shipping cost from your refund or charge it to your original payment method, except for damaged or incorrect items.
Can I return my item if I changed my mind?
At this time, we do not accept returns due to buyer’s remorse. Please get in touch with info@shop.specialolympics.org for additional information if needed.
What if I received the wrong item?
If you received the incorrect item, please get in touch with info@shop.specialolympics.org within 30 days of shipment and we will be happy to assist you in getting the correct item.
What if my item(s) arrived damaged?
If your item(s) has arrived damaged, please get in touch with info@shop.specialolympics.org within 30 days of shipment with the details and images of the damage to your item(s) and we will be happy to assist you.
Other
What are your business hours?
Monday through Friday
9 AM to 5 PM EST
Which payment methods do you accept?
We accept Visa, Mastercard, and American Express.
(One of) My item is sold out. When will I receive it?
We will ship your backordered items as soon as we receive new stock. You will not be charged extra shipping.
I’m a Special Olympics (SOI/program) employee, but do not see my discount.
When registering, please ensure you use your Special Olympics email. Once registered, you will receive a notification within one business day that your account has been verified. When you are placing an order, make sure that you are logged in using your Special Olympics username (your Special Olympics email). You will see the discount applied to your order on the checkout screen when entering your credit card information.
How can I donate to Special Olympics?
To donate to Special Olympics, please click here.
What does my purchase and/or donation support?
Special Olympics gives people with intellectual disabilities (ID) the confidence they need to succeed, on and off the playing field.
- Sports & Games: Special Olympics offers 30-plus Olympic-style individual and team sports that provide meaningful training and competition opportunities for persons with intellectual disabilities.
- Inclusive Health: Over the past two decades, Special Olympics has improved the health of people with ID around the world by collaborating with our athletes, healthcare providers, community organizations, universities, and governments.
- Unified Schools: Students of all abilities have the power to positively impact their school communities by promoting social inclusion. Special Olympics Unified Schools empowers youth and educators to be leaders of change.
How do I contact you if my question is not answered here?
Please get in touch with us at info@shop.specialolympics.org, and we will be happy to assist you.
