Below please find a list of frequently asked questions. If you have any further questions, please feel free to contact us.
Warehouse & Customer Service CLOSED holiday schedule (no packages to be shipped out)
o Thanksgiving Day, November 24th & Friday, November 25th
o Christmas Eve, December 24th
o Christmas Day, December 25th (Saturday)
o New Year’s Eve, December 31st (after 12 PM EST.)
o New Year’s Day, January 1, 2023
You can track your shipped order via the tracking link in the ship confirmation email or in the order overview on your account page when you log in to the store. If you haven’t received a ship notification or have other questions, please contact us at email@example.com and we will be happy to assist you.
In order to track your order, you will receive an email with your tracking # once your order has shipped. If you still have questions, please contact us at firstname.lastname@example.org and we will be happy to assist.
Orders typically ship within 3-4 business days (orders received by 1PM EST) shipping from our NJ warehouse, warehouse doesn't ship over the weekend.
Please log in to your account to review your order information. If you have not received order details, please can also contact us at email@example.com and we will be happy to assist you
Sales tax will be collected on applicable orders. Tax rates are subject to change at any time and will be based on your shipping destination’s zip code. If your order is being shipped to any of the following states, sales tax will be applied: IL, IN, KY, MI, ME, MS, NC, ND, NJ, OK, WA, & WI.
If you need to change or cancel your order, please call
Customer Service at
email us at
you send us an email or leave a message, please
reference your order number, your name, and the best method
to contact you.
Please Note: Once your order has reached a certain point in our processing procedure, we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.
Please email us at firstname.lastname@example.org and leave us your phone # and a good time to call you and our Customer Service Team will be in touch shortly.
Please feel free to order directly online or contact customer service email@example.com o to place bulk orders if you would like us to check for a special rate.
Please log in to your account, select update profile, and enter your address here. It will now be automatically filled in for you during checkout.
In order to change your delivery address, please contact us at firstname.lastname@example.org and we will be happy to assist you.
We offer free shipping on orders over $100. You can see applicable shipping costs based on the shipping method you chose during the checkout process.
Yes, we are able to fulfill orders being shipped to Hawaii, Alaska, PO Boxes, or APOs.
Unfortunately , due to current high international shipping rates from the US, we only ship to the US and Canada at this time. If you are an international customer wanting to make a purchase, please contact email@example.com with your country information and items you’d like to purchase (product link & quantity) and we will try to provide you with a quote to accommodate your order to the best of our ability.
We want you to be completely satisfied with the products you purchase. You can depend on our cooperation and assistance if for some reason you wish to return your purchase, however we do not exchange for buyer’s remorse. Your return item(s) will be inspected upon arrival before your refund is processed.
Please follow the guidelines below for your return.
Please contact customer service for your return label and instructions via firstname.lastname@example.org
Yes. Note that by accepting the prepaid return label, you authorize us to deduct the return shipping cost from your refund or charge your original payment source, except for damaged or wrong items.
At this time, we do not except returns on merchandise to be returned due to buyer’s remorse. Please contact email@example.com or 888-593-0329 for additional information if needed.
If you received the incorrect item, please contact firstname.lastname@example.org or 888-593-0329 within 30 days of shipment and we will be happy to assist you in getting the correct items.
If your item(s) has arrived damaged, please contact email@example.com within 30 days of shipment with the details and images of the damage to your item(s) and we will be happy to assist you.
We accept Visa, Mastercard, and American Express.
We will ship your backordered items as soon as we receive new stock. You will not be charged extra shipping.
When registering, please ensure that you’re using your Special Olympics email. Once registered, you will receive a notification within 1 business day that your account has been verified. When you are placing an order, make sure that you are logged in using Special Olympics username (your Special Olympics email). You will be able to see the discount applied to your order upon check-out on the screen when entering your credit card information.
Special Olympics gives people with intellectual disabilities (ID) the confidence they need to succeed, on and off the playing field.